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Children’s Hospital has two different billing statements according to the charges for services your child will receive. You could receive one or more of the following:
- VMG Physician statement includes all professional services. You will not receive a bill from your physicians until one of the following occurs:
1. Insurance has paid and you have a deductible or co-insurance amount
2. Insurance has denied and the balance is now due from you
3. You do not have insurance to cover this balance
The statement you receive will be itemized and will show all charges that remain unpaid.
- The Children’s Hospital statement includes all technical charges. Your child’s room and board charges and all equipment and technician costs will be on this statement. You will receive an informational statement showing an itemization of the charges received and an estimated amount due. You will not receive another statement until one of the following occurs:
1. Insurance has paid and you have a deductible or co-insurance amount
2. Insurance has denied and the balance is now due from you
If you have questions regarding your physician and/or hospital/clinic statement, you may speak with a Customer Service representative during our regular office hours.
Customer Service Hours
Monday through Friday
8:00am until 4:00pm
If you need to speak to a representative in person, the hours are 8:00am–5:00pm.
Customer Service Telephone Numbers
Local: 615.936.0910
Toll Free: 866.488.4677
Voice mail may be left during regular office hours or after office hours. Your call will be returned within 1–2 business days.
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